Return Policy

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This Return Policy applies to purchases from Shraxelldhun. In Ontario and Canada, your statutory rights under the Consumer Protection Act, 2002 (Ontario) and other applicable laws are not limited by this policy. You may be entitled to a refund or other remedies when goods are not delivered on time, the wrong product is sent, or there has been misrepresentation. This policy is in addition to those rights.

Our Promise

At shraxelldhun, we take pride in the quality of our handmade accessories. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your accessory, we are here to help.

Return Eligibility

You may return items purchased from shraxelldhun under the following conditions:

• Items must be returned within 30 days of delivery
• Items must be unworn, unwashed, and in original condition
• Items must include all original tags and packaging
• Items must not show signs of wear, damage, or alteration

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized accessories
• Items marked as final sale
• Items that have been worn, washed, or damaged by the customer
• Items returned after 30 days from delivery

How to Initiate a Return

To start a return, please follow these steps:

• Contact us at infocenter@shraxelldhun.world with your order details
• Include your reason for return and whether you prefer a refund or exchange
• Wait for our confirmation and return shipping instructions
• Pack the item securely in its original packaging
• Ship the item to the address provided

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure safe delivery of your return.

Exchanges

If you would like to exchange an item for a different piece, please indicate this in your return request. Exchanges are subject to availability. If the requested item is not available, we will process a refund instead.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos of the issue. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

Questions

If you have questions about our return policy or need assistance with a return, please contact us:

• Address: 630 Shannonville Rd, Shannonville, ON K0K 3A0, Canada
• Phone: +1 888 288 7131
• Email: infocenter@shraxelldhun.world